These Terms of Use ("Terms" or "Agreement") govern your access to and use of this website (the "Site"), which is owned and operated by Croatian Transfer Services / CTS or the legal entity responsible for operating the Site ("the operator," "we," "us," or "our").
By accessing, browsing, or using the Site, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you should not use this Site.
Headings are included for convenience only and do not affect interpretation.
1.1. The Site is operated for the purpose of providing information about our transport-related services, private transfers, tailored travel arrangements, tours, contact options, and related offerings ("Services").
1.2. These Terms apply to the use of the Site, all inquiries and bookings made through or in connection with the Site, and the relationship between visitors, customers, and the operator.
1.3. By using the Site, you agree to be bound by these Terms and by any other policies referenced on the Site, including our Privacy Policy.
1.4. Any access rights, bookings, or account-based services (if available) are personal and non-transferable unless otherwise agreed in writing.
2.1. The Site provides information, inquiry forms, booking-related communication, and access to our Services.
2.2. You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site.
2.3. You must not misuse the Site by knowingly introducing malware, attempting unauthorized access, interfering with security features, scraping content without permission, or engaging in fraudulent activity.
2.4. Information may be collected automatically or voluntarily when interacting with the Site, as described in our Privacy Policy.
3.1. If account creation or registration is required for a specific feature or service, you must provide accurate, complete, and current information.
3.2. Registration is optional unless expressly required for a specific service, booking system, customer area, or digital function.
3.3. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
4.1. We may update, modify, suspend, or discontinue the Site or any part of it at any time, with or without notice.
4.2. Some services offered through the Site may depend on third-party providers, including hosting providers, payment processors, maps, analytics tools, booking integrations, email systems, or embedded services. We are not responsible for the performance, reliability, or availability of those third-party services.
4.3. Access to digital features of the Site requires internet access, compatible devices, and appropriate browser/software support. These factors are outside our control.
4.4. We are not responsible for delays, interruptions, or temporary unavailability caused by maintenance, technical failures, internet disruptions, force majeure events, or other circumstances beyond our reasonable control.
4.5. Technical issues may occur from time to time. To the fullest extent permitted by law, we are not responsible for losses arising from technical interruptions, data transmission issues, or website errors.
4.6. The Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind except where required by applicable law.
5.1. Service requests submitted through the Site do not automatically constitute a confirmed booking unless and until confirmed by us.
5.2. All bookings, transfer requests, tour requests, or custom travel arrangements are subject to availability, operational feasibility, and confirmation.
5.3. Customers are responsible for providing accurate travel details, including pickup location, destination, date, time, passenger count, and any special requirements.
5.4. We are not responsible for issues caused by incorrect, incomplete, or outdated information submitted by the customer.
5.5. Where pricing is displayed, it is provided in good faith. We reserve the right to correct pricing errors, availability issues, or service descriptions before confirmation.
6.1. Prices displayed on the Site, if any, are in the stated currency and include applicable taxes unless explicitly stated otherwise.
6.2. Prices, service availability, and service descriptions may change at any time without prior notice.
6.3. Payment may be processed directly on the Site, by invoice, by bank transfer, or through third-party payment systems, depending on the service and arrangement.
6.4. Customers must provide accurate billing and contact information where required.
7.1. Cancellations, booking modifications, and refunds are handled in accordance with applicable law and any specific cancellation terms provided at the time of booking.
7.2. If no specific service-level cancellation terms are agreed in writing, cancellation requests will be reviewed individually based on the nature of the booked service, timing, and operational preparation already undertaken.
7.3. If a confirmed service cannot be provided due to our fault or operational inability, we will offer a suitable alternative, rescheduling option, or refund where legally required.
8.1. All content on the Site, including text, graphics, logos, images, icons, layouts, design elements, branding, downloadable materials, and other content, is owned by or licensed to the operator unless otherwise stated.
8.2. You may not copy, reproduce, distribute, republish, modify, transmit, display, or create derivative works from any Site content without our prior written permission.
8.3. Unauthorized use of Site content may violate copyright, trademark, and other applicable laws and may result in legal action.
9.1. The Site may contain general travel, destination, logistical, or service-related information for informational purposes only.
9.2. Such information does not constitute legal, financial, medical, or other professional advice.
9.3. You are responsible for independently verifying any travel, legal, safety, visa, insurance, or destination-specific requirements relevant to your personal circumstances.
10.1. The Site may include external links, embedded content, maps, payment processors, booking widgets, analytics tools, social media features, or other third-party technologies.
10.2. We are not responsible for third-party content, performance, accessibility, privacy practices, terms, or security.
10.3. Use of third-party services is at your own risk and may be subject to separate third-party terms and policies.
11.1. To the fullest extent permitted by law, we are not liable for:
11.2. Where liability is established under applicable law, our total liability in relation to a specific confirmed paid service shall not exceed the amount paid for that specific service, unless otherwise required by law.
12.1. We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, road closures, accidents, public emergencies, strikes, war, government action, technical infrastructure failures, or network outages.
You agree to:
14.1. We may suspend or terminate access to the Site, reject service requests, or cancel orders/bookings where reasonably necessary, including where:
15.1. These Terms are governed by the laws applicable in the jurisdiction where the operator is legally established, unless otherwise required by mandatory consumer law.
15.2. Any disputes shall be subject to the jurisdiction of the competent courts of that jurisdiction, unless mandatory law provides otherwise.
16.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
16.2. We may assign or transfer our rights and obligations under these Terms where permitted by law.
16.3. These Terms constitute the entire agreement governing use of the Site unless supplemented by specific written booking terms or service agreements.
16.4. For inquiries regarding these Terms, please use the contact details provided on the Site.