Privacy Policy

This Privacy Policy explains how Croatian Transfer Services / CTS or the legal entity operating this website ("we," "us," or "our") collects, uses, stores, and protects personal information ("Information") of individuals who visit or interact with the website (the "Site").


By using the Site, you acknowledge the practices described in this Privacy Policy.

You are not required to provide personal information, but some Site features may not function properly without it.


1. Information We Collect


A. Information You Provide Directly

We may collect information you voluntarily submit through the Site, including:

  • name
  • email address
  • phone number
  • pickup and destination details
  • travel dates or service request details
  • messages, inquiries, or booking-related information
  • any additional information you choose to provide when communicating with us


B. Automatically Collected Information

When you visit the Site, we may automatically collect certain technical or usage-related information, including:

  • IP address
  • browser type and version
  • device type and operating system
  • pages visited and time spent on pages
  • referring URLs and navigation paths
  • cookies, pixels, tags, and similar technologies used for functionality, analytics, performance, advertising, or security


C. Cookies and Tracking Technologies

The Site may use cookies and similar technologies for the following purposes:

  • enabling essential website functionality
  • improving performance and usability
  • analyzing visitor behavior
  • personalizing content or communication
  • measuring marketing effectiveness

You may manage cookie settings through your browser and, where available, through the cookie consent banner. Disabling some cookies may affect website functionality.


2. How We Use Information


We may use the collected Information for the following purposes:

  • to operate, maintain, and improve the Site
  • to respond to inquiries and service requests
  • to communicate about bookings, availability, and customer support
  • to analyze traffic, usage, and performance
  • to improve content, usability, and marketing relevance
  • to protect the Site, prevent abuse, and ensure security
  • to comply with legal obligations and enforce our rights

We do not sell personal information.


3. Advertising, Pixels, and Analytics


We may use analytics and advertising technologies such as:

  • Google Analytics
  • Google Ads
  • Meta/Facebook Pixel
  • similar measurement and marketing tools

These tools may collect information such as:

  • IP address
  • browser and device information
  • site interactions and page views
  • general browsing behavior related to our Site
  • voluntary form submissions where technically integrated

This information may be used to:

  • understand how visitors use the Site
  • improve campaign performance
  • create or refine advertising audiences
  • deliver more relevant marketing content on third-party platforms

You may adjust your preferences through browser settings, cookie tools, and platform-based ad settings.


4. Marketing Communications


If you voluntarily contact us, subscribe to updates, request information, or otherwise consent to receive communication, we may send you:

  • responses to your inquiries
  • service-related information
  • booking-related communication
  • newsletters or promotional communication, where applicable and lawful


You may unsubscribe from non-essential marketing messages at any time by:

  • using the unsubscribe option in email communications, where available
  • contacting us through the Site and requesting removal

Service-related communication may still be sent where necessary to respond to your request or provide our services.


5. Legal Basis for Processing


Where applicable under data protection law, we process personal data on one or more of the following legal bases:

  • your consent
  • performance of a contract or steps prior to entering into a contract
  • compliance with legal obligations
  • our legitimate interests, provided such interests do not override your rights and freedoms


6. How We Share Information

We may share Information only in the following circumstances:

  • Service Providers: trusted vendors who assist with hosting, analytics, communication tools, payment systems, booking systems, security, or technical support
  • Legal Compliance: where disclosure is required by law, court order, regulatory obligation, or to protect legal rights
  • Business Transfers: in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction

We do not share personal information with third parties for their independent marketing purposes.


7. International Data Transfers


Some third-party providers may process data outside your country or outside the European Economic Area. Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable law.


8. Data Retention


We retain personal information only for as long as necessary for the purposes described in this Policy, including responding to inquiries, managing bookings, complying with legal obligations, resolving disputes, and enforcing agreements.


When data is no longer required, it is deleted, anonymized, or securely archived where legally necessary.


9. Data Security


We implement reasonable technical and organizational measures to protect Information against unauthorized access, loss, misuse, alteration, or disclosure.


However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.


10. Your Rights


Depending on your jurisdiction and applicable data protection law, you may have rights including:

  • the right to access your personal data
  • the right to correct inaccurate data
  • the right to request deletion
  • the right to restrict processing
  • the right to object to certain processing
  • the right to withdraw consent where processing is based on consent
  • the right to data portability, where applicable
  • the right to lodge a complaint with a competent supervisory authority

To exercise your rights, please contact us using the contact details provided on the Site. We may require identity verification before processing certain requests.


11. Children's Privacy


The Site is not directed to children under the age of 18, and we do not knowingly collect personal data from minors without appropriate legal basis. If we become aware that such data has been collected improperly, we will take steps to delete it.


12. Third-Party Websites and Services


The Site may contain links to third-party websites, maps, booking systems, social media pages, or embedded services. We are not responsible for the privacy practices or content of those third parties. You should review their policies before interacting with them.


13. Cookie Consent


When you first visit the Site, a cookie banner may appear allowing you to manage non-essential cookies. Essential cookies required for the proper functioning of the Site may remain active because they are necessary for the website to operate.


14. Contact


If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details or form provided on the Site.


15. Updates to This Policy


We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated date.


The version published on the Site at any given time is the version that applies.